Return Policy
Elipetsho™ accepts eligible return requests according to the conditions outlined below.
Return Eligibility Window
Return requests should be submitted within 30 days after confirmed delivery.
Conditions for Accepted Returns
Returned items should:
- Remain in acceptable condition
- Include original packaging when possible
- Show no signs of excessive wear, misuse, or intentional damage
Non-Eligible Return Situations
Returns may not be accepted for:
- Personalized or customized items
- Clearance products identified as final sale
- Products damaged after delivery through improper handling
Damaged or Incorrect Orders
If a damaged or incorrect item is received, customers should contact support promptly and provide photos for review assistance.
Inspection and Refund Review
Returned products are inspected after arrival. Approved refunds are processed according to the original transaction method and may require additional handling time depending on the financial institution involved.
Return Instructions
Customers are encouraged to contact support before sending any item back to receive updated return guidance and instructions.